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Voice agents that finish the call, on infrastructure you control.

Voice agents, translation, cited knowledge and agent assist on one runtime that deploys inside your perimeter, for banking, insurance, healthcare, telecom and travel.

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Clients01 / 08

Who runs it, and what they run.

Every name is in production, with the work it runs beside it, across banking, insurance, healthcare, telecom and travel.

In production

Marks are their owners’ trademarks. Their presence states that the company runs Voicing in production and nothing else.

Deployment02 / 08

The runtime runs where your data lives.

Same runtime on your servers, in your cloud, or in Voicing Cloud.

Read the deployment options

The deployment estateYour perimeter with the Voicing runtime inside it. Telephony, chat and web traffic enter through your carrier; the runtime’s five bands (Channel, Orchestration, Application, Model, Infrastructure) run on your compute; the Application band reads and writes your CRM, core banking, policy admin and ticketing systems; the observability store keeps transcripts, traces and evaluations inside; the agent desktop receives handoffs by policy. Nothing leaves the perimeter.Your perimeterYour data centreYour AWS, Azure, GCP or OCI accountVoicing Cloud, pinned regionVoicing runtimeChannelVoice, chat, webOrchestrationHandoff by policyApplicationVoice AI AgentsReal-Time TranslationKnowledge MeshAgent AssistModelProprietary LLMsInfrastructureCPU inferenceTelephonySIP and CCaaSChat and webWhatsApp, webAgent desktopAgent AssistDocumentsYour policiesComputeCPU-only, no GPUServers or VPCIdentityVerificationCRMRead/writeCore bankingRead/writePolicy adminRead/writeTicketingRead/writeObservability storeTranscripts, traces, evaluationsStays insideYour carrierYour systemsEgress: none. Audio, transcripts, models and traces stay inside.

Egress: none. Audio, transcripts, models and traces stay inside.

Your perimeter with the Voicing runtime inside itYour perimeter with the Voicing runtime inside it. Telephony, chat and web traffic enter through your carrier; the runtime’s five bands (Channel, Orchestration, Application, Model, Infrastructure) run on your compute; the Application band reads and writes your CRM, core banking, policy admin and ticketing systems; the observability store keeps transcripts, traces and evaluations inside; the agent desktop receives handoffs by policy. Nothing leaves the perimeter.Voicing runtimeChannelVoice, chat, webOrchestrationHandoff by policyApplicationVoice AI AgentsReal-Time TranslationKnowledge MeshAgent AssistModelProprietary LLMsInfrastructureCPU inferenceTelephonySIP and CCaaSChat and webWhatsApp, webIdentityVerificationAgent desktopAgent AssistDocumentsYour policiesCRMCore bankingPolicy adminTicketingComputeCPU-only, no GPUServers or VPCYour systemsRead/writeObservability storeTranscripts, traces, evaluationsStays insideYour carrierYour perimeterYour data centre

Egress: none. Audio, transcripts, models and traces stay inside.

A ring of three segments, blue, sage and sand, on a stand inside a drawn perimeter; a cloud and a server rack wait at docks outside it.
  1. On-premisesOn your own infrastructure, CPU-only
  2. Voicing CloudManaged by us, in the region you choose
  3. Your cloudIn your own cloud account and identity boundary
  4. ObservabilityTraces and evaluations run on the same boundary
  5. Your perimeterRuntime, models and call data stay inside your environment

  • On-premises

    Air-gapped, CPU-only, zero egress: what regulated banks choose.

  • Your cloud

    Inside your AWS, Azure, GCP or OCI account, behind your IAM boundary.

  • Voicing Cloud

    Managed, multi-region, with pinned tenancy and in-region processing.

Platform03 / 08

Four capabilities that ship together.

All four ship on one runtime and one deployment, not four integrations.

Five stacked slabs in blue, sage, lavender, sand and slate, wired to a rail of four tiles on the right and to a telephone, a document stack, a database and a server cabinet on the left.
  1. ChannelVoice, chat, web
  2. OrchestrationSub-agents, tools and policy
  3. ModelProprietary LLMs, function-calling core
  4. InfrastructureCPU-optimised inference, on-premises or your VPC
  5. TelephonySIP and CCaaS, the carrier you already run
  6. DocumentsPolicies and procedures
  7. Systems of recordCRM, core banking, ticketing
  8. Your serversCPU-only inference on your hardware
  • One integration, not four
  • Human handoff by policy
  • 30 languages live, 60+ supported

Also on the runtime: Voice Identity Transformation and AI Observability.

In production04 / 08

What it looks like live.

Every figure below is from a live deployment, scoped and dated.

Ask us for the report

  • 60%reduction in average handle time

    Telmex deployment, 2026

  • 83%resolution rate on in-scope intents

    Telmex deployment, 2026

  • 97%function-calling accuracy on transcribed speech

    2,800 calls, schema-strict grading, eight-tool suite, 2026

  • 700 msend-to-end response latency at the 80th percentile

    BFSI, on-premises, real telephony, 80th percentile, 2026

  • Under 0.5%hallucination rate

    in-scope intents, production, 2026

An isometric bench: a database and a locked vault wired through an inline plug into a white agent unit, which writes out to a ticket tray and a calendar pad, a printed receipt beside it.
  1. Your calendarAppointments and callbacks booked inside the call
  2. Your service deskCases and tickets written back as the call runs
  3. Systems of recordRead from your CRM and core banking
  4. Voice AI AgentIntent, function call, confirmation, on your infrastructure
  5. ReceiptEvery action recorded, with its reason
Live calls

Answering calls, writing to systems of record, handing off by policy.

  • Sits on your stack

    SIP and CCaaS agnostic. Integrates into the telephony and CRM you already run.

  • Deploys inside your boundary

    Cloud, private cloud or in-region, to satisfy residency and security review.

  • Handoff is a design decision

    Regulated calls go to a person by policy, and never count as contained.

Industries05 / 08

Named tasks, not use cases.

Every deployment starts from one operational task with a name and an owner.

One call06 / 08

One call, four capabilities, every step on record.

One illustrative rebooking, from the first question to the receipt.

  1. The askIntent understood
  2. The answerAnswer cited from your records
  3. The translationTranslated mid-sentence
  4. The handoffHanded off by policy
  5. The recordEvery step recorded

An illustrative rebooking

Customer

My flight tonight was cancelled. Can you get me on the morning one?

Intent understood in the first turn.

Agent

Yes. The 07:10 has seats in your fare class. Rebooking is permitted on this ticket.

  • Fare rules
  • PNR
  • Seat map

Every fact in the answer is cited from your records.

EnglishSpanish
Real-Time Translation

Sí. El de las 07:10 tiene asientos en su clase de tarifa.

Translated mid-sentence, both ways, on the same call.

Human agent

A refund on the original fare needs a person. Transferring with the full context.

Refunds are never automated. Agent Assist gives the person the whole call.

On record

Rebooked 07:10 · ticket re-issued · refund case opened

Every step of every call, on record for audit.

Call record
  1. Intent understoodFirst turn
  2. Answer citedThree sources
  3. TranslatedEnglish to Spanish
  4. Handed to a personRefund policy
  5. Receipt issuedRebooked, refund case opened
  1. Transcript
  2. Cited sources
  3. Tool calls
  4. Handoff reason
  5. Outcome

Proof07 / 08

Deployed, measured, attributed.

Named customers, dated deployments, and the scope of every figure.

Read the case studies

  • A bank’s contact centre at dusk: agents on headsets at white desks, the city skyline behind the glass.

    Banking

    UTI Mutual Fund. Read the case studies

    Began as an IVR replacement and now runs the outbound book as well.

    VAANI voice-first contact centre, inbound and outbound calls, since Dec 2025

  • A bank’s contact centre at dusk: an agent on a headset at her desk, the city skyline through the glass behind her.

    Banking

    Equifax. Read the case studies

    The inbound call book grew after go-live and the runtime kept up.

    inbound call handling, call volume up 2.5× after go-live, Jun to Aug 2026

  • A carrier’s support floor in daylight: two agents at desks with headsets, tall windows and a pale city skyline beyond.

    Telecom

    Telmex. Read the case studies

    From pilot to enterprise scale in English and Spanish on one runtime.

    multilingual support with Real-Time Translation, Spanish and English, 2026

    • 60% reduction in average handle time

The controls your auditors ask for.

Twelve frameworks cover how the runtime handles security, privacy, card payments, health data and operational resilience for a regulated buyer.

Read the compliance page

  • SOC 2 Type 1 and Type 2
  • ISO 27001:2022
  • ISO 42001:2023
  • HIPAA
  • GDPR
  • EU AI Act
  • CSA STAR Level One
  • FedRAMP
  • PCI DSS
  • CCPA
  • DORA
  • ISO 17442:2020
Closing08 / 08

Bring one call type. Leave with an architecture.

A pale blue ring on a slim dark stand carrying two raised segments, one sage and one sand: three deployment topologies as one object.
Deployment

The runtime, on the infrastructure you already run

A working session with an engineer who has deployed inside a bank’s perimeter. We map your telephony, data boundary and handoff rules, and tell you what we would not automate.

Book a Demo