Top AI Tools for Business Leaders Ready to Transform Customer Service in 2025

Remember when customer service used to involve endless loops of hold music, exhausting call center interactions, and the frustration of repeating your issue to multiple agents? The top AI tools for business leaders are changing all that. 

Not only do 63% of service professionals say that AI tools help them serve customers faster – but many agree that these intelligent applications have a significant impact on customer satisfaction and retention rates. AI solutions can assist businesses in scaling hyper-personalized service strategies across channels, automating routine tasks, and essentially turbocharging team performance.

The question is, how do you choose the best AI tools for business growth, at a time when there are so many competing options to choose from? Well, if you want an instant insight into the transformational power of advanced voice AI solutions, check out Voicing.AI – the company revolutionizing the way AI agents serve, support, and convert customers. 

Alternatively, read for our behind-the-scenes insights into some of the top AI tools for business teams – and the unique benefits they can offer your organization. 

What to Look for in the Best AI Tools for Business

Ultimately, how you evaluate artificial intelligence tools for business will all depend on your priorities and use cases. AI software comes in many forms – from customizable chatbots, to intelligent agents, and even solutions specially designed to unlock business insights. 

If you really want to make sure that you can get the most value out of your AI software, for business automation or customer service, we recommend focusing on:

• Esse of Use: If your AI software is too complicated, your teams won’t use it – and you won’t see the benefits. A great AI platform should be intuitive enough that anyone can take advantage of the features – without extensive training. 
• Integrations: Few things are more frustrating than a powerful AI tool that doesn’t play nicely with the rest of your tech stack. The top AI tools for business should offer straightforward integrations with CRM, ERP, and business intelligence platforms. 
• Multichannel Support: Today’s customers are omnichannel creatures. They might send you an email, open a chat window on your website, direct-message you on social media, or simply pick up the phone to call. Look for an AI solution that can handle multiple channels smoothly.
• Adaptability: Flexibility is key. You might not want to invest in custom AI software, but you should be able to fine-tune workflows and infuse your system with unique data. Make sure your system can also scale to suit changing needs – such as accommodating new languages.
• Analytics and Reporting: Data is the key to evaluating how effective your AI tools really are. Your chosen platform should offer access to real-time and historical reports, sentiment analysis tools, and intuitive dashboards. 

The 9 Best AI Tools for Business Customer Service

Based on all the factors mentioned above, we evaluated some of the most popular, and innovative AI tools for customer service leaders on the market today. We’ve narrowed down the top contenders into this simple list, to help you identify the best option for your team.

1. Voicing.AI

Voicing.ai is transforming the way businesses handle customer communication with cutting-edge AI software. This platform goes above and beyond the basics offered by many of the best AI tools for small business leaders, with Agentic Voice AI solutions that deliver autonomous customer interactions with emotional intelligence, empathy, and depth. 

Whether you’re looking for an intuitive way to handle outbound calls, lead qualification workflows, or customer support, Voicing.AI does it all. Plus, the highly customizable platform supports custom language models, enterprise guardrails, and flexible integrations. 

Key Features:

• Proactive Outbound and Inbound Voice Agents: Instead of waiting for customers to come to you, Voicing.ai’s agents can actively reach out to confirm appointments, provide updates, and even answer routine inquiries. 
• 24/7 Multilingual Support: Got customers to serve worldwide? Voicing.ai’s robust language support makes sure everyone gets a personalized experience.  
• Seamless CRM and System Integration: Voicing.ai plugs into your existing CRM, helpdesk, or other proprietary systems with minimal fuss, enhancing automation.

Best For:  

If you’re seeking the best ai software for business specifically focused on natural-sounding voice interactions, Voicing.ai deserves a top spot on your list. Whether you’re a budding startup handling lead qualification tasks, or an established healthcare company handling thousands of bookings and patient follow-up calls, Voicing.AI makes intelligent customer service simple. 

2. Ada

Ada is an artificial intelligence tool for business that specializes in chatbot-driven customer support. Designed to effortlessly understand and respond to natural language, Ada could represent the best AI software for business leaders in search of a simple way to automate common support tasks. 

Plus, unlike some solutions, Ada allows companies to customize the bot experience, creating in-depth workflows for customer conversations across various channels. The no-code platform means you don’t even need to invest in advanced programming support 

Key Features:

• • No-Code Platform for Building Conversational AI: You don’t need to be an engineer or hire a specialized developer to use Ada. The platform offers an intuitive interface for setting up conversation flows, empowering non-technical teams. 
  • Personalized Messaging Across Channels: Ada works across your website, mobile app, and social media platforms, ensuring a seamless experience for customers hopping between channels. 

• Integrations with Major CRMs and Helpdesks: Sync Ada with Zendesk, Salesforce, and other popular platforms to keep your data consistent and up-to-date.

Best For:

If you’re looking for a way to turbocharge self-service support for your customers, Ada is a great option. We’d recommend this tool for ecommerce companies and other organizations that need to field and respond quickly to thousands of messages at once.

3. Intercom (Fin AI Assistant)

Intercom is quickly emerging as top competitor in the world of AI business intelligence tools, and agentic bots. The company’s Fin AI assistant is a brilliant solution for merging AI-powered chatbots with human support teams. Powered by OpenAI’s latest GPT technologies, and proprietary tech, this solution can autonomously handle thousands of customer queries in no time. 

Fin speaks 45 languages, can adapt to your tone of voice, and can even be trained to follow your company’s specific policies and procedures. Plus, it can share real-time insights and feedback with employees too – boosting their performance. 

Key Features:

• Flexible Customer Support: Fin AI can easily answer straightforward questions in seconds, or pass trickier queries onto human agents – ensuring quality control.
• Omnichannel capabilities: Intercom’s AI tools work seamlessly across live chat, email, and messaging apps, so you can meet customers wherever they are.
• Integrations: Fin integrates with leading CRMs and productivity tools, as well as some AI marketing tools for small business users. 

Best For:

Fin AI from Intercom is one of the top AI tools for business leaders in search of a quick way to scale support without compromising the human touch. Say you run a software-as-a-service (SaaS) platform where users frequently have technical questions about product features. Fin can immediately respond to common queries – like password resets or system requirements – while routing specialized or unique questions to human agents with a full context of the conversation.

4. Freshdesk (Freddy AI)

You’re probably already familiar with Freshdesk for it’s brilliant range of customer service and helpdesk software. It also offers some of the best AI tools for business productivity and customer service around – like Freddy AI. Freddy AI can automate tasks, like ticket categorization and prioritization – answer customer queries, and provide real-time feedback to agents. 

Plus, this tool offers companies some fantastic insights, with custom reports that offer tips on how to improve customer satisfaction rates and fill productivity gaps. 

Key Features:

• Agent Support: Freddy AI doesn’t just replace support agents, it helps them perform better, by suggesting relevant responses and delivering instant feedback.

• Automation: Using AI business intelligence tools like sentiment analysis, Freddy prioritizes urgent or high-value tickets and funnels them to the right agents.

• Insights: Freddy’s robust reporting tools make it easy to spot recurring issues, track important metrics, and gather valuable data for process improvements.

Best For:

If your company already uses Freshworks products – like Freshdesk, Freshsales, or Freshservice – Freddy AI is a natural extension will plug right into your existing workflow. We’d also recommend this tool to companies who need help scaling their support strategy across channels, since it supports messaging apps, email, and social media. 

5. Salesloft (Drift)

If you’re looking for the best AI marketing tools for small business that can also help you enhance your customer service strategy, Salesloft (Drift) is a great choice. By focusing on real-time conversations, Salesloft is a solution that helps companies capture leads, book meetings, and deliver personalized recommendations to customers – increasing conversion rates. 

For companies keen to gather more information about their customers, improve the buyer experience, and reduce return rates, Salesloft is a powerful tool. 

Key Features:

• Flexible AI Chatbots: Salesloft bots can greet website visitors, gauge their needs, and schedule a demo or call with your sales team—all without human intervention. 
• Conversational Landing Pages: These interactive landing pages open direct lines of communication with prospects, accelerating the sales funnel and improving conversion rates.
• In-Depth Analytics: Keep track of customer satisfaction metrics, ROI, and campaign results in one unified environment – and use them to turbocharge your growth. 

Best For:

Salesloft is ideal for B2B companies looking to leverage AI tools for business growth by turning website visitors into qualified leads. If you’re looking for a way to combine sales, marketing, and customer service strategies with intuitive AI, Salesloft could be the tool for you.

6. Tidio (Lyro AI)

Searching for the best AI tools for business productivity? Tidio promises its AI bot (Lyro), will help you to win back around 70% of the time your employees waste on low-value tasks. Lyro AI works across multiple channels (and is multi-lingual). Plus, it focuses on personalizing customer experiences, gathering data to help guide them through the purchasing journey.

Lyro gives you complete control over your workflows, and allows you to infuse your bot with your own proprietary data – for a more unique, branded experience. Plus, you can effortlessly integrate the tool with around 20 different platforms, from Salesforce to Zendesk.

Key Features:

• Fast Response Times: Lyro AI quickly identifies common inquiries – like those related  shipping times, return policies, or product details- and delivers prompt, accurate answers.

• Personalized recommendations: By analyzing user browsing patterns and previous purchases, Lyro AI can suggest items suited to the customer’s tastes, increasing sales.

• Easy Automation: Tidio’s user-friendly dashboard allows you to configure automations for chat routing, triggered messages, and more, even if you have zero coding experience.

Best For:

Tidio’s Lyro AI is perfect for small and mid-sized companies – particularly in the ecommerce sector, who want to reduce cart abandonment, provide faster customer support, and push relevant upsells without having to hire a large service team.

7.  Forethought

Forethought is an AI platform that automates tasks and assists customer support teams, turning ticket resolution into a more streamlined affair. From triaging tickets to providing real-time agent assistance, Forethought excels in efficiency.

According to the company, customers of this platform achieve an average 15 times return on their investment, and reduce first response times by up to 40%. Smart and scalable, this AI platform gives you all the tools you need to both automate self-service, and augment customer support teams, without spending a fortune on complex tech.

Key Features:

• • Predictive Workflows: Using machine learning, Forethought’s Discover module tracks and optimizes your support workflows so you know exactly where to focus your improvements. 
  • Instant Resolutions: The Solve tool from Forethought uses generative AI to handle recurring inquiries – like password resets or billing clarifications – instantly. 

• Seamless Integration: Whether you use Zendesk, ServiceNow, or Salesforce Service Cloud, Forethought’s Assist module integrates with your helpdesk to boost agent productivity.

Best For: 

Forethought is one of the best AI tools for business leaders that need to streamline ticket resolution, and reduce workloads on human teams. If your employees are constantly swamped by an ever-increasing number of requests, this could be the software for you. 

8. Kustomer

Now owned by Meta, Kustomer is a world-leading AI-powered CRM and customer service platform. It offers businesses a range of tools for instantly resolving customer queries, triaging support requests, and creating customizable buyer journeys. 

The great thing about Kustomer is that it also focuses heavily on gathering useful data for businesses – helping them discover new ways to overcome common pain points and improve retention rates. Plus, it’s omnichannel – working with phone, social media, email, and chat platforms. 

Key Features: 

• Centralized customer conversations: Kustomer pulls your email, chat, SMS, and social media interactions into a single timeline, giving agents a 360-degree view of each customer.
• AI Automation: Leveraging top AI tools for business, Kustomer prioritizes queries based on complexity, sentiment, or topic, ensuring they go to the right agent.
• Integrations: Kustomer integrates with major messaging platforms like WhatsApp and Facebook messenger, as well as phone apps and email platforms. 

Best For:

Kustomer is one of the top AI tools for business leaders that need help handling large volumes of daily inquiries. If you’re running an enterprise-scale companies and you need to unify data from various channels in one place, Kustomer is a great pick.

9. Zoho Desk (Zia AI)

Targeting sales, and customer service teams, Zia AI is an intuitive tool designed by Zoho, and embedded into the Zoho Desk platform. It aims to make customer support more proactive, and increase conversions, by monitoring customer sentiment, and delivering personalized recommendations. 

Zia can predict which deals are most likely to close, driving the right prospects to your sales teams, and even create comprehensive reports that help you to boost your long-term conversion rates. Plus, it can interact with customers in more than 16 languages. 

Key Features:

• Sentiment Analysis: Zia analyzes messages to identify whether a customer is frustrated, neutral, or satisfied, helping agents prioritize urgent matters. 
• Solution Suggestions: Drawing from your knowledge base, Zia can instantly propose relevant solutions the moment a ticket is raised. 
• Customer Happiness Monitoring: By tracking trends and spotting anomalies, Zia helps managers identify potential service bottlenecks and implement changes proactively.

Best For:

We recommend Zoho’s Zia to companies already using tools in the Zoho ecosystem, like Zoho CRM, Desk, or Zoho Analytics. It’s also great for companies that need help boosting sales strategies and understanding customer sentiment across channels.

Why Voice AI Will Lead the Customer Service Revolution

You might have noticed that a lot of the best AI tools for business and customer support mentioned here focus on digital channels – connecting with and supporting customers over email, chat or social media. While it’s definitely important for companies to consider the benefits of digital channels – don’t underestimate the continued power of voice. 

Studies show that voice channels still account for the majority of inbound contact center interactions (Around 65%) – and for good reason. Most customers still prefer to actually speak to someone when they’re tackling difficult, or sensitive problems. 

That’s why platforms like Voicing.AI, with their voice-focused AI agents, are so valuable. By merging the empathy and “human feel” of a phone conversation with the scalability of automation, voice AI systems allow companies to adapt to the evolving needs of their customers without losing the human touch. 

Voicing.AI’s groundbreaking agentic AI solutions don’t just help companies manage inbound queries more effectively either. They can proactively reach out to customers to schedule appointments, confirm deliveries, issue reminders about payments, or suggest new products. 

This proactive approach keeps customers happy and informed, while also reducing inbound call volumes for your human support team.

In any industry, the benefits of voice AI are impossible to ignore – but for some sectors, like financial services, healthcare, and ecommerce, where call volumes are constantly increasing, these technologies will be truly transformational in the years ahead. 

Embracing AI: The Future of Customer Service

In 2025, adopting the best AI tools for business processes like sales, customer service, and data analytics is the key to staying competitive. The right AI software for business leaders gives you an opportunity to enhance customer experiences, increase sales, and improve efficiency, all without spending a fortune on additional staff. 

While there are plenty of AI marketing tools for small business leaders, and customer-service chatbot solutions out there – if you really want to give your company an edge right now – the space to focus on is “voice AI”. Intuitive solutions like Voicing AI’s agentic AI tools can help your company discover new ways of boosting conversion rates, and enhancing customer loyalty, all while ensuring your brand maintains a crucial “human touch” throughout conversations. 

Discover the benefits of embracing AI tools for business growth today, with Voicing.AI. Schedule a demo, and tap into the benefits of a world-leading voice AI solution.